Welcome to Elunor!

These terms and conditions outline the rules and regulations for the use of Elunor's Website, located at https://elunorperfumes.com.

By accessing this website, we assume you accept Refund Policy. Do not continue to use Elunor if you do not agree to take all of the Refund Policy stated on this page.

Last Updated: 1 June 2026

At ELUNOR, customer satisfaction is important to us.

Damaged Product During Delivery

If your order arrives damaged due to shipping or courier handling, you may request a replacement.

To Qualify

1. Contact us within 24 hours of receiving the package.

2. Provide clear photos and/or videos showing:

- The damaged product

- The packaging

- The shipping label

- First time Unboxing video

3. The product must remain substantially unused.

Upon verification, we will provide one of the following at our discretion:

- A replacement product, or

- A full refund (excluding delivery charges)

Non-Refundable Situations

We do not offer refunds or replacements for:

• Change of mind

• Personal fragrance preference

• Incorrect orders placed by the customer

• Minor packaging variations

• Delays caused by courier services

Refund Processing

Approved refunds will be processed within 7–14 business days through the original payment method or an agreed alternative method.

Contact Us

Email: info.elunorperfumes@gmail.com

Phone/WhatsApp: 03024216039

Refund Policy